Careers

Service Manager, Bates Water Solutions

Global Water Technology, Inc. (GWT) is a dynamic, client-obsessed, and progressive water treatment company known for its technical expertise and tailored approach to customer service. As one of the nation’s fastest-growing providers of commercial and industrial water treatment solutions, GWT is expanding its water equipment, water service, water softener and RO team with like-minded professionals who thrive on a culture of growth and great service.  The Service Manager, Bates Water Solutions role is a key, multi-department management position in GWT’s main office responsible for scheduling, project management, sales, customer service, client relationship management and will lead the equipment field team into the next chapter of GWT’s growth and evolution.

This role is based at GWT’s corporate office in South Holland, Illinois.

What you’ll do:

• Manage and schedule services calls
• Project and job management, securing all needed parts for each project/site/installation and assembly of jobs ahead of installation
• Foster a fun, high-performance, team-oriented culture across the team
• Client, customer relationship management and all client scheduling
• Follow up post job or project completion including client satisfaction
• Job site support including physical installation support
• Manage all service technicians and support the team via project related phone calls and other communications
• Coordinate all efforts between the equipment field team and the GWT office team, including AR, AP, logistics, and invoicing.
• Work with equipment sales team and coordinate between sales proposals, job installations and field team
• Serve as liaison between equipment and chemical sales teams
• Ensure adherence to document retention and confidentiality policies. Identify and address any gaps in audit or financial risks to the organization.

What we’re looking for:

• High school diploma required; Bachelor’s degree preferred
• 5 years of RO, water softener and DI experience required
• Experience managing at least 3-5 direct reports
• Proficient in computer use with a solid understanding of Microsoft Office applications
• Successful completion of a background check and drug screening
• Valid driver’s license
• Ability to work Monday through Friday for 40-50 hours per week during regular business hours and occasional (rare) weekend hours

Why you’ll like working here:

• Competitive salary w/ bonus incentives based on performance
• Health, vision, dental, and life insurance
• 401k plan
• Career growth in an industry where employment is stable through recessions and pandemics since water care is critical and of growing importance.

For more info, please visit: https://www.gwt-inc.com/careers/

Job Types: Full-time

License: Driver’s License (required)

Work Location: South Holland, IL

Pay Frequency: Biweekly

About Global Water Technology

Global Water Technology (GWT) is one of the nation’s fastest-growing providers of commercial and industrial water treatment solutions, placing on the Inc. 5000 list for the past four years. In operation since 1990, GWT serves a wide range of customer segments including Hospitality, Healthcare, Manufacturing, Commercial Office Buildings, Data Centers, Food and Beverage as well as New Construction clients. Utilizing innovative data-driven applications, GWT helps clients minimize their water consumption, extend the useful life of their water systems, and more effectively monitor and manage their water systems equipment.

Manager/Senior Manager, Water & Energy Services

About the Position: Manager/Senior Manager, Water & Energy Services is responsible for the service and management of a diverse range of water treatment programs and clients for Global Water Technology.  These programs include, but are not limited to, steam boilers, cooling towers, hot and chilled closed loop systems, wastewater treatment, potable water treatment, related filtration and pre-treatment equipment, and chemical feed systems.  The position will be highly centered around new business acquisition, utilizing the strategic sales method developed by Global Water Technology, and on the management of a given portfolio of customers.   The Manager/Senior Manager will be focused on providing a competitive, efficient, and sustainable water treatment program to the portfolio along with providing client training, education, and business reviews.

Candidates for the position of Manager/Senior Manager should exhibit a strong desire to both grow and excel professionally in a very competitive industry and within a fast-growing company.  The Manager should have a minimum of 5 years of experience, while the Senior Manager should have a minimum of 10 years of experience in the water treatment industry and will have the ability and desire to build upon a given client portfolio and increase that portfolio based on a pre-determined sales goal and regional target market. In addition to developing key relationships with the existing customer portfolio and retention and growth of key clients, the Senior Manager, Water & Energy Services may manage a team of Analysts/Sr. Analysts (1 or more) and will oversee program service and management of these individual contributors.

Summary of Duties:

• Responsible for executing opportunity-based technical sales processes from prospecting to closing new and upgrade sales opportunities while documenting and following up on the progress with managers and clients.
• Managing water treatment programs at established client sites through regular program audits which include obtaining and testing water samples using field laboratory equipment.
• Resolving program non-conformances by trouble shooting problems and implementing corrective measures which may include equipment repairs or chemical dosage adjustments.
• Generating professionally written technical reports and proposals which advise on industry best practices for operating mechanical equipment with a focus on extended equipment life as well as water and energy savings. This often involves identifying, recommending, and implementing program upgrades.
• Conducting customer meetings to communicate program results in a manner that builds rapport and promotes customer care of their mechanical systems.

Typical Experience: 5 to 10+ years in water treatment or in a field of relatable work.

Qualifications:

• A demonstrated mechanical aptitude and a desire to work in a hands-on environment.
• Previous experience working with customers (in an unrelated industry) where the focus was providing an exceptional customer experience.
• Previous work experience in the water industry is considered an asset.
• Post-secondary education in Science or Engineering is considered an asset. Typical areas of focus for successful candidates: chemistry, biology, chemical engineering, mechanical engineering, environmental science, sustainability studies.
• Proficient in computer use with a solid understanding of the MS Office applications.
• Valid Driver’s license.
• Ability to pass drug test/screening.
• Ability to pass background check.

Working Conditions: The Manager/Senior Manager is a field-based position. Most of the workload is performed within client facilities. This includes, but is not limited to steam boiler rooms, mechanical rooms, industrial production facilities, and health care facilities. The work is being performed at an assigned client list with varied contact types, including some challenging clients.

The Manager/Senior Manager position will occasionally be expected to be available outside of standard business hours to support client satisfaction via phone, email, or even on-site.

The Manager/Senior Manager position involves substantial driving requirements to and from client sites. Some overnight travel may be required from time to time. The amount of overnight travel will vary based on geography covered and maturity of the local market.

Physical Requirements: This position can be physically demanding. This includes requirement to stand for extended periods of time, lift heavy objects on a regular basis, and the Senior Manager is required to move around industrial environments, carrying a portable test kit, computer, and other tools. The representative will need to be able to carry products (chemical pails, softener salt) up to 50 lbs.

Perks & Benefits:

• Competitive salary and group health care benefit program including medical, life, dental, and vision care.
• An incentive plan which rewards growth and can provide additional earnings potential.
• Industry leading training and mentoring program to provide the pathway to personal success.
• Company car or reimbursement program.
• Career growth in an industry where employment is stable through recessions and pandemics since water care is critical and of growing importance.

Statement on Inclusiveness: GWT is an equal opportunity employer and values diversity within our company. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status.

About Global Water Technology: Global Water Technology (GWT) is one of the nation’s fastest-growing providers of commercial and industrial water treatment solutions, placing on the Inc. 5000 list for the past four years. In operation since 1990, GWT serves a wide range of customer segments including Hospitality, Healthcare, Manufacturing, Commercial Office Buildings, Data Centers, Food and Beverage as well as New Construction clients. Utilizing innovative data-driven applications, GWT helps clients minimize their water consumption, extend the useful life of their water systems, and more effectively monitor and manage their water systems equipment.

About the Position: The Territory Manager is the primary team member to ensure that GWT growth and sustainability objectives are achieved through management and development of a team of professional Managers and Senior Analysts of Water and Energy Services. This leadership role ensures that GWT Business Model is delivered to existing customers to promote high client satisfaction and retention through achievement of client return on investment. This is evidenced by high quality service reports which document our value proposition at customer sites. The TM’s core responsibility is people development, however daily activities many include those of a Business Development Manager and a Water and Energy Manager depending on the size and staffing level within the territory.

Candidates for the position of Territory Manager should have a strong propensity to want to excel in a very competitive industry and within a fast-growing company, where team success is paramount to achieving short- and long-term goals established by Global Water Technology, Inc. The Territory Manager should have a minimum of 10-15 years-experience in the water treatment industry, and additionally have experience in employee and team management. Travel is necessary and encouraged within the region, however the amount is determined by the Territory Manager and the needs of the team and clients.

Summary of Duties:

• Manage, hire, recruit, grow and develop a team of new and established water treatment professionals within a given geographical region.
• Conduct regular performance reviews and performance management conversations with all Territory staff in a manner that documents the progress towards predetermined goals and milestones.
• Foster a culture of continuous improvement which is aligned with becoming the best Water Treatment Service Organization in the Territory.
• Assist in the development of short- and long-term strategic growth goals that provide attainability and inspiration for success within team members.
• Assist in the success of individual team members by helping to develop attainable personal professional goals, and the steps to achieve these goals
• Provide sales and technical training to help foster success in the development and achievement of individual team members
• Assist in all field related tasks (service and sales) to mentor staff through a leading by example approach to coaching staff to become proficient in their roles.
• Encourage team members to become proficient technically and to work towards the achievement of becoming a Certified Water Technologist (CWT)
• Build an environment that fosters teamwork through technical collaboration and team selling and account management
• Develop key relationships within the geographical region with mechanical contractors, general contractors, and other key business’ that provide a partnership opportunity for Global Water Technology
• Attend trade organizations and encourage team members to get involved
• Help team members with the management of key accounts ensuring profitability and program success
• Facilitate monthly team meetings to further encourage collaboration and teamwork across the geographical region
• Actively manage and mentor employees to build their water treatment careers in execution of their job descriptions.
• Monitor quantity and quality of Service Work to ensure that treatment programs achieve the targeted results.
• Support all Business Development activities in the Territory by promoting the GWT Brand to equipment OEM’s, repair companies, mechanical contractors, and engineering organizations
• Utilize the resources of the Inside Sale Group to improve sales funnel velocity and the quality of the presented materials and the level of follow up through the sales process.
• Foster a safe work environment by following all established GWT Safety Procedures which includes but not limited to utilizing Personal Protective Equipment and reporting incidents
• Follow the GWT Sales Process to acquire new recurring revenue Water Treatment Accounts.
• Maintain accurate sales progress notes and generate and present technically beneficial and persuasive proposals to prospects and obtain YES/NO decisions which leads to a predictable stream of new customers.
• Effectively conduct all phases of the selling process including building prospect trust and credibility, technical and political information gathering, sales strategy development, advocating GWT treatment programs and starting up the new business with a high level of customer satisfaction.
• The TM may also be charged with direct account service responsibilities as demanded by the geographical territory and general staffing level within the GWT organization. This work must be completed to the same quality level as a Water and Energy Manager or Water Quality Senior Analyst. It is expected that the TM will transition these accounts to other staff to allow maximum focus on New Account Selling.
• Support business development team in closing new accounts through active participation in generating leads and conducting technical surveys for the purpose of generating proposals
• Participate in startup kick off and closure meetings to ensure customer expectations have been met and aligned for long term management
• Support management team with recruiting activities including Field Day Interviews and assist in training new team members
• Participate and create content for company meetings and events
• Support business development efforts through trade shows and other marketing activities
• Participate in innovation projects to ensure that the GWT offering is well differentiated from the marketplace competitors
• Lead customer training sessions designed to improve customer awareness and knowledge of GWT program essentials and to improve customer commitment to caring for water in their facilities
• Participate in company training including external training events hosted by relevant industry associations

Qualifications:

• Customer service, sales experience, industrial exposure, and strong hands-on/mechanical interest
• A demonstrated mechanical aptitude and a desire to work in a hands-on environment.
• Ability to learn independently with the desire to innovate and be part of building our organization
• Post-secondary education in Science or Engineering is considered an asset. Typical areas of focus for successful candidates: chemistry, biology, chemical engineering, mechanical engineering, environmental science, sustainability studies.
• Certified Water Technologist designation by AWT considered an asset and a career target
• Versatile relationship building abilities to enable effective communication at all levels of customer contact
• Ability to build trust and rapport quickly
• Strong problem-solving skills
• Strong written and verbal communication skills
• Proficient in computer use with a solid understanding of the MS Office applications.
• Valid Driver’s license.
• Ability to pass drug test/screening.
• Ability to pass background check.

Working Conditions: The Territory Manager is a field-based position. Most of the workload is performed within client facilities. This includes, but is not limited to steam boiler rooms, mechanical rooms, industrial production facilities, and health care facilities. The work is being performed at an assigned client list with varied contact types, including some challenging clients.

The Territory Manager position will occasionally be expected to be available outside of standard business hours to support client satisfaction via phone, email, or even on-site.

The Territory Manager position involves substantial driving requirements to and from client sites. Some overnight travel may be required from time to time. The amount of overnight travel will vary based on geography covered and maturity of the local market.

Physical Requirements: This position can be physically demanding. This includes requirement to stand for extended periods of time, lift heavy objects on a regular basis, and the Territory Manager is required to move around industrial environments, carrying a portable test kit, computer, and other tools. The representative will need to be able to carry products (chemical pails, softener salt) up to 50 lbs.

Perks & Benefits:

• Competitive salary and group health care benefit program including medical, life, dental, and vision care.
• An incentive plan which rewards growth and can provide additional earnings potential.
• Industry leading training and mentoring program to provide the pathway to personal success.
• Company car or reimbursement program.
• Career growth in an industry where employment is stable through recessions and pandemics since water care is critical and of growing importance.

Statement on Inclusiveness: GWT is an equal opportunity employer and values diversity within our company. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status.

About Global Water Technology: Global Water Technology (GWT) is one of the nation’s fastest-growing providers of commercial and industrial water treatment solutions, placing on the Inc. 5000 list for the past four years. In operation since 1990, GWT serves a wide range of customer segments including Hospitality, Healthcare, Manufacturing, Commercial Office Buildings, Data Centers, Food and Beverage as well as New Construction clients. Utilizing innovative data-driven applications, GWT helps clients minimize their water consumption, extend the useful life of their water systems, and more effectively monitor and manage their water systems equipment.

Manager/Senior Manager, Water & Energy Services

About the Position: Manager/Senior Manager, Water & Energy Services is responsible for the service and management of a diverse range of water treatment programs and clients for Global Water Technology.  These programs include, but are not limited to, steam boilers, cooling towers, hot and chilled closed loop systems, wastewater treatment, potable water treatment, related filtration and pre-treatment equipment, and chemical feed systems.  The position will be highly centered around new business acquisition, utilizing the strategic sales method developed by Global Water Technology, and on the management of a given portfolio of customers.   The Manager/Senior Manager will be focused on providing a competitive, efficient, and sustainable water treatment program to the portfolio along with providing client training, education, and business reviews.

Candidates for the position of Manager/Senior Manager should exhibit a strong desire to both grow and excel professionally in a very competitive industry and within a fast-growing company.  The Manager should have a minimum of 5 years of experience, while the Senior Manager should have a minimum of 10 years of experience in the water treatment industry and will have the ability and desire to build upon a given client portfolio and increase that portfolio based on a pre-determined sales goal and regional target market. In addition to developing key relationships with the existing customer portfolio and retention and growth of key clients, the Senior Manager, Water & Energy Services may manage a team of Analysts/Sr. Analysts (1 or more) and will oversee program service and management of these individual contributors.

Summary of Duties:

• Responsible for executing opportunity-based technical sales processes from prospecting to closing new and upgrade sales opportunities while documenting and following up on the progress with managers and clients.
• Managing water treatment programs at established client sites through regular program audits which include obtaining and testing water samples using field laboratory equipment.
• Resolving program non-conformances by trouble shooting problems and implementing corrective measures which may include equipment repairs or chemical dosage adjustments.
• Generating professionally written technical reports and proposals which advise on industry best practices for operating mechanical equipment with a focus on extended equipment life as well as water and energy savings. This often involves identifying, recommending, and implementing program upgrades.
• Conducting customer meetings to communicate program results in a manner that builds rapport and promotes customer care of their mechanical systems.

Typical Experience: 5 to 10+ years in water treatment or in a field of relatable work.

Qualifications:

• A demonstrated mechanical aptitude and a desire to work in a hands-on environment.
• Previous experience working with customers (in an unrelated industry) where the focus was providing an exceptional customer experience.
• Previous work experience in the water industry is considered an asset.
• Post-secondary education in Science or Engineering is considered an asset. Typical areas of focus for successful candidates: chemistry, biology, chemical engineering, mechanical engineering, environmental science, sustainability studies.
• Proficient in computer use with a solid understanding of the MS Office applications.
• Valid Driver’s license.
• Ability to pass drug test/screening.
• Ability to pass background check.

Working Conditions: The Manager/Senior Manager is a field-based position. Most of the workload is performed within client facilities. This includes, but is not limited to steam boiler rooms, mechanical rooms, industrial production facilities, and health care facilities. The work is being performed at an assigned client list with varied contact types, including some challenging clients.

The Manager/Senior Manager position will occasionally be expected to be available outside of standard business hours to support client satisfaction via phone, email, or even on-site.

The Manager/Senior Manager position involves substantial driving requirements to and from client sites. Some overnight travel may be required from time to time. The amount of overnight travel will vary based on geography covered and maturity of the local market.

Physical Requirements: This position can be physically demanding. This includes requirement to stand for extended periods of time, lift heavy objects on a regular basis, and the Senior Manager is required to move around industrial environments, carrying a portable test kit, computer, and other tools. The representative will need to be able to carry products (chemical pails, softener salt) up to 50 lbs.

Perks & Benefits:

• Competitive salary and group health care benefit program including medical, life, dental, and vision care.
• An incentive plan which rewards growth and can provide additional earnings potential.
• Industry leading training and mentoring program to provide the pathway to personal success.
• Company car or reimbursement program.
• Career growth in an industry where employment is stable through recessions and pandemics since water care is critical and of growing importance.

Statement on Inclusiveness: GWT is an equal opportunity employer and values diversity within our company. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status.

About Global Water Technology: Global Water Technology (GWT) is one of the nation’s fastest-growing providers of commercial and industrial water treatment solutions, placing on the Inc. 5000 list for the past four years. In operation since 1990, GWT serves a wide range of customer segments including Hospitality, Healthcare, Manufacturing, Commercial Office Buildings, Data Centers, Food and Beverage as well as New Construction clients. Utilizing innovative data-driven applications, GWT helps clients minimize their water consumption, extend the useful life of their water systems, and more effectively monitor and manage their water systems equipment.